Terms of service

1. Acceptance of Terms

By accessing or using Synolo ("the Service"), operated by Synolo LLC ("Synolo," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. We may modify these Terms at any time. Continued use after changes constitutes acceptance.

2. Eligibility

You must be at least 16 years of age to use Synolo. By creating an account, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms. If you are creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Payment

4.1 Plans

Synolo offers the following subscription tiers:

• Free Trial: full Pro-level access for 14 days at no cost.
• Core ($4.99 / month): essential features with limited AI usage.
• Pro ($9.99 / month): expanded features, unlimited agents, and a higher monthly AI usage allowance.

4.2 Free Trial

Paid plans include a 14-day free trial. If you do not cancel before the trial ends, you will be automatically charged for the selected plan. Your data is preserved after the trial expires, but access to paid features will be restricted until you subscribe.

4.3 Payment and Refunds

• All payments are processed through Stripe.
• Subscriptions are billed monthly and renew automatically.
• All sales are final. No refunds will be issued for any subscription payments, partial or otherwise.
• If a payment fails, you have a 3-day grace period to update your payment method before your account access is restricted.

4.4 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. After that, your account will revert to restricted access. Your data is preserved.

4.5 Alpha and Beta Codes

Synolo may issue alpha and beta access codes from time to time. By redeeming such a code, you agree that:

• Codes are single-use and non-transferable. Once redeemed, a code cannot be reused.
• Codes have no cash value and are not exchangeable for any form of credit, refund, or payment.
• We may revoke, invalidate, modify, or expire any code at any time, at our sole discretion, with or without notice.
• Redeeming a code does not waive any other provision of these Terms.
• Alpha and beta features are pre-release. They may change, break, behave unexpectedly, or be removed at any time without notice. They are not guaranteed to function as described.

5. Acceptable Use

You agree not to use Synolo to:

• Violate any applicable local, state, national, or international law or regulation.
• Engage in any activity that is fraudulent, deceptive, or misleading.
• Upload, store, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Abuse, exploit, or misuse AI agents or automated features. This includes (without limitation) using agents to spam, harass, or target individuals; creating agents that perform unauthorized actions; circumventing rate limits or usage restrictions; or using agents in any manner that could harm Synolo, its users, or third parties.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Service's infrastructure.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Scrape, crawl, or harvest data from the Service.
• Build, train, or evaluate competing products using the Service or data derived from it.
• Use the Service to mine cryptocurrency, run botnets, or perform any resource-intensive automated operations not intended by the Service.
• Interfere with or disrupt the Service's servers, networks, or infrastructure.
• Resell, sublicense, or redistribute access to the Service without written permission.
• Use the Service to store, process, or transmit material that infringes on any third party's intellectual property rights.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Service to process, store, or transmit protected health information (PHI) in a manner that would require HIPAA compliance, unless separately agreed upon in writing.

We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated these acceptable use provisions.

6. Your Content

• You retain ownership of all content you create, upload, or store in Synolo.
• By using the Service, you grant Synolo a limited, non-exclusive license to host, process, and transmit your content as necessary to provide and improve the Service, including sending content to third-party AI providers for processing.
• The spending categorizer learns from your individual corrections, stored as private rules within your account. We do not train AI models on your content.
• You are solely responsible for the content you create and store. We do not monitor or pre-screen user content.
• We may remove content that violates these Terms.

7. AI Features and Third-Party Services

• Synolo integrates with three third-party AI providers (OpenAI, Anthropic, and Google) to power AI features. Your content may be sent to these providers for processing.
• AI-generated content (summaries, suggestions, categorizations, chat responses, agent actions) is provided "as-is" and may contain errors or inaccuracies. You should not rely on AI-generated content for medical, legal, financial, or other critical decisions without independent verification.
• Third-party integrations (Google Calendar, Plaid, Stripe) are governed by their respective terms of service and privacy policies. Synolo is not responsible for the practices of third-party services.

8. Financial Data Disclaimer

Synolo provides tools for tracking personal finances, spending, and investments. This information is provided for informational purposes only and does not constitute financial, investment, tax, or legal advice. You should consult a qualified professional before making any financial decisions. Synolo is not a registered financial advisor, broker-dealer, or tax advisor. We are not responsible for any financial losses resulting from your use of the Service.

9. Health Information Disclaimer

Synolo provides tools for tracking medications, supplements, and health-related data. This information is for personal tracking purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical decisions. Synolo is not responsible for any health outcomes resulting from reliance on information provided through the Service.

10. Data Export and Deletion

• You may request a full export of your data at any time by contacting us, or download it directly from Settings → Import / Export Data.
• You may request deletion of your account and all associated data from Settings → Security → Delete Account, or by contacting us.
• Deletion is permanent and irreversible. Data is removed from our live servers immediately. Encrypted off-site backups follow a 30-day rolling retention; we do not selectively restore deleted user data from backups.

11. Intellectual Property

The Service, including its design, code, features, branding, and documentation, is the property of Synolo LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, reliability, or completeness of any content provided through the Service, including AI-generated content.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNOLO LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use of or inability to use the Service.
• Any unauthorized access to or alteration of your data.
• Any content or conduct of any third party on or through the Service.
• AI-generated content, suggestions, or automated actions.
• Actions taken by AI agents on your behalf.
• Loss of financial data, inaccurate financial tracking, or investment losses.
• Any interruption, suspension, or termination of the Service.
• Any other matter relating to the Service.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Synolo LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

• You may terminate your account at any time by contacting us or canceling through the Service.
• We may suspend or terminate your account at any time, with or without cause, and with or without notice.
• Upon termination, your right to use the Service ceases immediately. Sections 6, 11, 12, 13, 14, and 17 survive termination.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

17. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Philadelphia, Pennsylvania. You consent to the personal jurisdiction and venue of such courts.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Information Security Policy, constitute the entire agreement between you and Synolo LLC regarding the use of the Service and supersede any prior agreements.

20. Contact Us

If you have questions about these Terms, please contact us at:

Synolo LLC
Philadelphia, PA, USA
hello@synolo.app